Refund and Return policy

At Balaji online store, we want you to love what you order. If something isn't right, here's how returns and exchanges work.

Return/Exchange Window

You may request a return or exchange within 5 days of delivery. Requests made after 5 days from the delivery date cannot be accepted.

Conditions for Return/Exchange

• The item must be unused, unwashed, and in its original condition with all tags attached.
• The item must be in its original packaging.
• Items marked as final sale or clearance are not eligible for return or exchange.

How to Request a Return/Exchange

Contact us at Notification@balajionline.store within 5 days of delivery with your order number and reason for return. Our team will guide you through the next steps.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within a reasonable timeframe.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with photos of the item, and we will arrange a replacement or refund at no extra cost to you.

Contact

For any questions about returns, exchanges, or refunds, reach out to us at Notification@balajionline.store.